Frequently Asked Questions

Welcome to our FAQ page! Here, you can find answers to the most commonly asked questions about our company, products/services, policies, & more.  "Let the guiding light of knowledge lead you through the cosmos of information!"


Sizing, Application & Removal

Product Info & Customization

Shipping & Returns

Terms Of Service

Privacy Policy

Application & Removal

How Long do Press-On Nails Last?

A set of press-on nails with proper prep and applicatin can last 14+ days with the liquid glue provided in your prep kit! Our press-on nails are reusable with proper removal and can be worn up to 5 times. You can find our recommended method of removal on our tutorials page.

How Do I Apply My Press-On Nails?


You can find a video tutorial and step-by-step instructions on our tutorials page.

How Do I Remove My Press-On Nails?


We recommend using warm water, soap and a bit of oil to safely and gently remove your press-ons.  A detailed tutorial and step-by-step instructions are available on our tutorials page.

Sizing

How Do I Find My Size?


You can find your exact sizes by ordering a sizing kit from our website. If you do not have time to wait for the arrival of a sizing kit, you can opt to use the coin method.  Keep in mind though, despite being a great option in a pinch, the coin method is not guaranteed to be 100% accurate.
How Do I Use A Sizing Kit?

Step-by-step instructions are included on the back of every sizing kit, and are also up on our tutorials page with a video for your convenience! If you need additional assistance, please feel free to contact us here or use the online chat box at the bottom right of this page.
Do I HAVE To Buy A Sizing Kit?

We highly recommend using a sizing kit as it's the most accurate way for us to get your measurements, and we do not offer refunds or exchanges based on sizing errors. However, we understand that you may have time constraints or other reasons to seek another option for sizing. Therefore, we also offer the option of using the coin method. Details on how to use this method are up on our tutorials page, and as always, please feel free to contact us with any additional questions or concerns.

Product Information

What Comes In My Prep Kit?


Each Starry Varnish nail kit includes everything you need for an out of this world, at-home manicure!
What’s inside every kit: 
- 10 Press-On Nails 
- 1 Makarrt Nail Glue
- 1 Sheet of Adhesive Nail Tabs
- 1 Mini Nail File
- 1 Wooden Cuticle Pusher
- 1 Mini Buffer
- 2 Alcohol Prep Pads
- 1 Mini Cuticle Oil
- 1 Kitty-Themed Tarot Card

Can I Buy Extra Prep Kits?


Absolutely! Prep kits are available for individual purchase on our shop page, as well as liquid nail glue and mini cuticle oils.

Can I Reuse My Press-On Nails?


Definitely! Our press-on nails are reusable with proper removal and can be worn up to 5 times. If needed, you can use an e-file or hand file to remove excess glue & debris from the backs of the nails to save for later use. We've got detailed removal instructions up on our tutorials page.
What Are The Nails Made Of?

Every set of Starry Varnish press-ons are made with 100% soft gel!

Custom Sets 

How Do I Order A Custom Set?

Once you have ordered your sizing kit, or sent a sizing picture using the coin-method via email and determined the sizes you need as well as the shape you'd like you’re ready to place an order. You must message Starry Varnish directly on Instagram or send an email to orders@starryvarnish.com with your order request, this must include your design request, nail shape, nail sizes and base color preference ( please include any and all relevant pictures or drawings for your order)

Shipping & Returns

Shipping


For Domestic Orders (U.S.):

Free Shipping may apply for orders over a certain amount. Please see the announcement bar at the top of this page, or check for promotional emails regarding free shipping offers. Orders that qualify for free shipping are typically delivered within 3-7 business days after fulfillment. Other shipping options such as Ground Shipping (typically 3-7 business days), 2 Business Days and Next Business Day are also available through UPS, FedEx, and USPS. Shipping rates for each service will auto-generate at checkout. Please note that business days exclude weekends and holidays, and while most packages arrive on time, the shipping times detailed here are not guaranteed, and order processing times are not included. 

For International Orders: 

Visit the checkout page to get the carrier rate for your location and available options. We typically offer the following:
- Standard Shipping (about 12-30 business days) 
- Priority Shipping (about 6-12 business days) 
- Rush Shipping (about 7 business days or less) 
Please note that international customers are responsible for any customs fees, taxes, tariffs or duties imposed by their government. We cannot honor requests to declare a package for a value other than its retail worth.

Returns and Exchanges


We strive for your complete satisfaction with every purchase, so we accept returns for all new, unused, and unopened products within 30 days of delivery. Currently, we do not offer exchanges. Opened or used items cannot be returned. Refunds are not issued for carrier or customs delays. We are not liable for lost packages once carriers confirm delivery. Please note that return shipping charges are your responsibility. To initiate a return, email us at returns@starryvarnish.com or fill out our contact form.  

Order Processing

After placing your order, it undergoes processing, fulfillment, and is then handed off to the shipping carrier. You'll receive an email confirmation with tracking details. Once processing begins, changes cannot be made as the shipping label has been generated and the order is en route. Processing times generally range from 3-7 business days; however, they may be subject to extension depending on customizations or unforeseen circumstances. 
Order Tracking
Once your order ships,  a shipping confirmation email which includes your tracking details will be sent to the email address associated with your order. Please allow at least 48 business hours to process and ship your order.
Delivery Issues
If you encounter a non-delivery situation or if your tracking indicates delivery by the carrier but the package is not received, please first verify that the shipping address provided during checkout is accurate. Should the address be correct, promptly reach out to the carrier responsible for package delivery to initiate assistance in locating your shipment. Please note that Starry Varnish does not assume liability for packages reported as delivered by the carrier, and refunds or credits are not issued for such packages. 
I Entered The Wrong Address
Changes or modifications to your shipping address can be accommodated as long as your order has not yet been shipped. Please reach out to us promptly at support@starryvarnish.com or by completing our contact form to update your shipping details. However, once your order has been shipped, we regret that we are unable to make any alterations. In such cases, we advise contacting your mail carrier directly to explore potential rerouting options.
Can I Cancel My Order?
If your order has not yet shipped, you may request a cancellation by contacting us at support@starryvarnish.com or completing our contact form
However, once your order has been shipped, cancellation is not possible.

Terms of Service

Terms of Service EFFECTIVE DATE April 17, 2024
 1. Introduction These Terms of Service ("Terms") govern your access to and use of the services provided by Starry Varnish within the city of Miami, Florida ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from accessing or using our Services. 
2. Use of Services
2.1 Eligibility: You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are at least 18 years old. 
2.2 Account: In order to access certain features of our Services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. 
2.3 Prohibited Conduct: You agree not to engage in any conduct that violates these Terms or any applicable laws or regulations. This includes, but is not limited to, the following: Using our Services for any unlawful purpose. Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity. Interfering with or disrupting the operation of our Services or the servers or networks connected to our Services. Attempting to gain unauthorized access to our Services or to any other computer system or network. 
3. Intellectual Property
3.1 Ownership: All content included in or made available through our Services, including text, graphics, logos, images, audio clips, and software, is the property of Starry Varnish or its licensors and is protected by copyright and other intellectual property laws. 
3.2 License: Subject to your compliance with these Terms, Starry Varnish grants you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your personal or internal business purposes. 
4. Disclaimer of Warranties
4.1 Our Services are provided on an "as is" and "as available" basis.
Starry Varnish makes no representations or warranties of any kind, whether express or implied, regarding the reliability, accuracy, completeness, or timeliness of our Services. 
4.2 Starry Varnish disclaims all warranties, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
5. Limitation of Liability 
5.1 To the fullest extent permitted by law, Starry Varnish shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our Services; (ii) any conduct or content of any third party on our Services; (iii) any content obtained from our Services; or (iv) unauthorized access, use, or alteration of your transmissions or content.
 6. Governing Law These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. 
7. Modifications Starry Varnish reserves the right to modify or revise these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. By continuing to access or use our Services after such changes, you agree to be bound by the revised Terms. 
PRODUCTS AND SERVICES FOR PERSONAL USE
The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

PURCHASE RELATED POLICIES AND PROCEDURES To view policies and procedures related to orders placed through this Site (such as order processing, shipping and handling, returns and exchanges), see “Returns and Exchanges” conditions contained herein. Accuracy of Information We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the Site are accurate, complete, reliable, current, or error-free.

CONSENT TO RECEIVE NOTICES ELECTRONICALLY BY POSTING ON THE SITE AND VIA EMAIL You consent to receive any agreements, notices, disclosures and other communications (collectively, "Notices") to which these Terms and Conditions refer from us electronically including without limitation by e-mail or by posting notices on this Site. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent by emailing us at support@starryvarnish.com please include hyperlink and discontinue your use of this Site. In such event, all rights granted to you pursuant to these Terms and Conditions, including but not limited to the limited licenses set forth in this section hereof, shall automatically terminate. Unfortunately, we cannot provide the benefits of this Site to any user that cannot consent to receipt of Notices electronically. User Comments, Feedback, Postcards and Other Submissions. You may submit or post reviews, comments, feedback, suggestions, questions, and other content (collectively, "Comments") on the Site as long as your Comments do not contain any Prohibited Content. "Prohibited Content" means Content that: is threatening, defamatory, hateful, harassing, abusive, or obscene; violates the right of privacy or right to publicity; is false, deceptive, or otherwise misleading; infringes any intellectual property right, such as patent, copyright, trademark, and/or trade secret; contains any software virus or other malware; includes any commercial or political solicitation; violates any local, state, or federal law or regulation; impersonates another person or entity; includes any advertisement, pyramid scheme, or other "spam;" and/or is otherwise objectionable as determined by Starry Varnish in its sole discretion. Although Starry Varnish cannot monitor all Comments, Starry Varnish reserves the right (but not the obligation), in its sole discretion, to remove or edit any Comment posted on the Site for any reason and at any time. Nevertheless, you are solely responsible for any Comments to submit or post to the Site, and you agree Starry Varnish has no obligation (1) to maintain any Comment in confidence; (2) to pay any person any compensation for any Comment; or (3) to respond to any Comment. If you submit any content to Static Nails, you grant Starry Varnish a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive, fully sublicensable right to use, reproduce, create derivative works from, modify, adapt, publish, edit, translate, distribute, perform, and display the content throughout the world in any media now known or hereafter developed. You also grant Starry Varnish the right to use the name that you submit in connection with the content. You represent and warrant that: you own or otherwise control all of the rights to any content you submit to Starry Varnish use of the content supplied by you will not violate this Agreement; and the content will not cause injury to any person or entity. Starry Varnish takes no responsibility and assumes no liability for any content posted by you or any third party. by using the promoted HASH TAG, you agree that Starry Varnish can use your post and content as a submission under it’s online “Terms and Conditions”. General You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or another form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. If you have any questions regarding these Terms and Conditions, please email us through our contact page. If you have any concerns about the Starry Varnish Program, please contact us on our contact page.
 8. Contact Us If you have any questions about these Terms, please contact us at contact@starryvarnish.com.

Privacy Policy

This Privacy Policy describes how Starry Varnish collects, uses, and shares your information when you use our website or services. By accessing or using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
When you use our services, we may collect personal information that you voluntarily provide to us, such as your name, email address, shipping address, and payment information.
1.2 Usage Information
We may also collect information about your use of our website and services, including your IP address, browser type, operating system, and browsing behavior.
1.3 Cookies
We use cookies and similar tracking technologies to collect information about your interactions with our website and services. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
2. How We Use Your Information
2.1 Provide Services
We use your information to provide, maintain, and improve our website and services, including fulfilling orders and processing payments.
2.2 Communication
We may use your contact information to communicate with you about your orders, account updates, and promotional offers. You can opt out of receiving promotional emails at any time.
2.3 Analytics
We may use your information to analyze trends, administer our website, and gather demographic information about our users.
3. How We Share Your Information
3.1 Service Providers
We may share your information with third-party service providers who assist us in providing our website and services, such as payment processors and shipping companies.
3.2 Legal Compliance
 We may disclose your information if required by law or if we believe that such disclosure is necessary to comply with legal process or protect our rights, property, or safety.
3.3 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the Internet or storage system can be guaranteed to be 100% secure.
5. Your Choices
You can update your account information and communication preferences by logging into your account settings. You can also opt out of receiving promotional emails by following the instructions provided in the email.
6. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you believe that we have collected personal information from a child under the age of 13, please contact us immediately.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page periodically to review any changes. Your continued use of our website or services after any modifications to this Privacy Policy will constitute your acceptance of such modifications.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@starryvarnish.com
 Last updated: April 17 2024